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Refund & Cancellation Policy

Effective Date: April 5, 2026

1. Overview

This Refund & Cancellation Policy explains how subscription cancellations, downgrades, and refund requests are handled for the DPDP Comply platform operated by AskMe Identity Corp. By subscribing to a paid plan, you agree to this policy.

2. Free Tier

The Free plan does not involve any payment and can be used indefinitely. No cancellation or refund applies to the Free tier. You may upgrade to a paid plan at any time, or continue using the Free plan with its included features and limits.

3. Paid Subscription Plans

DPDP Comply offers paid subscription plans (Starter, Growth, and Enterprise) billed either monthly or annually through Razorpay. All paid plans auto-renew at the end of each billing cycle unless cancelled before the renewal date.

4. How to Cancel Your Subscription

You can cancel your subscription at any time through your account:

  1. Log in to your DPDP Comply dashboard
  2. Navigate to Settings → Billing
  3. Click "Cancel Subscription"
  4. Confirm the cancellation

You may also cancel by contacting our support team at support@dpdpcomply.in.

5. What Happens When You Cancel

  • Your subscription will not renew at the end of the current billing period
  • You will retain full access to all paid features until the end of your current billing cycle
  • After the billing period ends, your account will be automatically downgraded to the Free plan
  • Your data (projects, consent records, rights requests, documents) will not be deleted — it remains accessible on the Free plan, subject to Free tier limits
  • If your usage exceeds Free plan limits (e.g., more than 1 project), you will not be able to create new resources but existing data remains intact

6. Refund Policy

Monthly Plans

  • Monthly subscriptions are non-refundable
  • If you cancel mid-cycle, you retain access until the end of the current month — no partial refund is issued
  • We do not provide refunds for unused days within a billing period

Annual Plans

  • If you cancel an annual subscription within 14 days of purchase and have not substantially used the service, you may request a full refund
  • After 14 days, annual subscriptions are non-refundable. You will retain access until the end of the annual billing period
  • "Substantial use" includes creating projects, collecting consent records, or processing rights requests beyond the Free tier limits

Enterprise Plans

  • Enterprise plans are governed by individual agreements. Refund terms are specified in your enterprise contract
  • Contact your account manager or email sales@dpdpcomply.in for enterprise cancellation inquiries

7. Downgrading Your Plan

  • You may downgrade from a higher plan (e.g., Growth to Starter) at any time
  • The downgrade takes effect at the start of the next billing period
  • You retain access to the higher plan's features until the current period ends
  • No refund or credit is issued for the difference between plans
  • If your current usage exceeds the lower plan's limits, you will need to reduce usage (e.g., archive projects) or the excess resources will become read-only

8. Upgrading Your Plan

  • Upgrades take effect immediately
  • For monthly plans, you will be charged the prorated difference for the remainder of the current billing cycle
  • For annual plans, the price difference is calculated and charged immediately for the remaining months
  • New features and limits from the higher plan are available right away

9. Failed Payments & Grace Period

  • If a renewal payment fails, we will retry the charge up to 3 times over 7 days
  • You will receive email notifications about the failed payment
  • During the retry period, your paid features remain active
  • If payment is not successful after the retry period, your account will be downgraded to the Free plan
  • No data is deleted due to payment failure — you can upgrade again at any time to restore access

10. How to Request a Refund

If you believe you are eligible for a refund:

  1. Email us at support@dpdpcomply.in with the subject line "Refund Request"
  2. Include your account email, organization name, and the reason for the request
  3. Our team will review your request and respond within 3 business days
  4. Approved refunds are processed back to the original payment method via Razorpay within 5-10 business days

11. Exceptions

We may, at our sole discretion, offer refunds or credits outside the terms above in cases of:

  • Extended service outages (more than 24 consecutive hours) not caused by scheduled maintenance
  • Billing errors or duplicate charges
  • Service not performing as described on our website

In all such cases, please contact us at support@dpdpcomply.in with details and evidence of the issue.

12. Data After Cancellation

  • Your data is never deleted automatically upon cancellation or downgrade
  • You can export your data (consent records, rights requests) via CSV at any time, including after downgrading to the Free plan
  • If you wish to permanently delete your account and all associated data, contact us at support@dpdpcomply.in
  • Account deletion requests are processed within 30 days, after which all data is permanently removed

13. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time. If we make material changes, we will notify you via email at least 30 days before the changes take effect. Continued use of the service after the effective date constitutes acceptance of the updated policy.

14. Contact Us

If you have any questions about this policy or need assistance with cancellation or refunds, please reach out: